Customer feedback is very important to my business. It gives new customers confidence in purchasing and provides credibility and integrity to my business. Thank you for reading.....
- "I've been a huge fan of Kylie's cushions. I've bought a few!! They are incredibly durable. Dogs, cats, teenagers, these covers are indestructible. 3 months ago, I put 6 out on my daybed which gets hit by sun for 6 hours a day. 2 heatwaves down and the colours have not faded. I expected a bit so I saved one to compare. No fade. Amazing. Can't recommend these enough!
- "I will be continuing to support The Coastal Cushion Company for prompt delivery, quality, attention to detail with the fabulous packaging - not to mention the outstanding 10/10 service. Kylie - you are a dream to deal with and I will continue to recommend the company!"
- "Lovely range at an economical price.."
- "Love the cushion covers, they are gorgeous."
- "Thanks for the VIP service! The package arrived so quickly and wrapped so beautifully, I felt like a little girl on Christmas Day. Thanks for bringing a smile to my face and these cushions look wonderful."
- "Well to say I'm a fan of Kylie's of the gorgeous The Coastal Cushion Company is an understatement. She really caters for everybody's style, taste and decor and I couldn't be happier with my cushions. Absolute quality for money and those little extras in the parcel makes one wee granddaughter very happy and excited. Thank you gorgeous Kylie, it's a joy purchasing from you here in Australia."
- "Thank you for the wonderful service with it's special touches and most of all, the wonderful cushions. They look fab!"
- "Hi Kylie, Just opened it! Thank you so much for lovely fun butterflies and paper cut outs. Really cute. I've put the cushion covers on and they look amazing on my couch. Thanks for your assistance."
- "Thank you so much for such an awesome, quick service and beautiful cushions as always! Also love your wrapping and presentation - you have gone above and beyond. Will be ordering from you again!"
- "Thank you so much Kylie, the cushion covers are just beautiful!!!! Can't believe I got a free gift and delivery to my door... your little extra surprises are just so charming and make opening each parcel just magic. THANK YOU!"
- "Thank you so much Kylie. I couldn't be happier. Beautiful quality and perfect for what I wanted. Great starting point to help me decorate the room to what I want. And loved the extra bits in the postage, THANK YOU!!!"
- "Hi Kylie, I love my new Leopard Luxe cover, it is beautiful to touch and look at and it really adds a subtle pop of interest without being too obvious. Thanks so much again for your customer service."
- Hi Kylie, I have received my order. I'm very happy with the cushion covers, wonderful quality. I will be recommending to my friends."
- Hi Kylie, Thanks so much - just love the quality, choice and all round fabulous service! Playing around with everything and will be ordering from you again."
- "You are so sweet, I wish there was an award for best cushion lady, you would win hands down! Haven't bought from anywhere else after finding you!"
- Thank you Kylie for my lovely cushions. Great personal service and fast delivery. Highly recommend and I'll be back for more."
- Kylie was such a dream to work with and the cushion covers I ordered are just beautiful. She went above and beyond to help me and I will definitely be a return customer."
- "Thank you for my cushions!!! They are beautiful and so very quick from when I ordered to when they were on my bed!!!"
- Hi Kylie, just opened my package! They're beautiful, thank you so much! I shared your Facebook Page on a Hampton's Group that I am on and a few ladies commented saying it was the best online customer service ever received, I have to agree! Thank you again."
- Good afternoon Kylie, Thank you for your prompt service with your company. If only all online transactions were so seamless. The cushion covers are lovely and such good quality. I'm thrilled with them. I will definitely recommend you to all my friends.
- "Arrived safely this afternoon and packed so thoughtfully.."
- "They are all gorgeous..."
- "I love my Whale Love cushion cover and the fabric, print and quality is amazing."
- "Wow! Gorgeous.."
- "The cushion covers are delightful and could see them in some of my interiors.."
- "We love our pineapple cushion...."
- "Received my order, just lovely, thank you..."
- "Happy Mail day, go and have a look at all the beautiful cushion covers that they have..."
- "Beautiful cushion covers...."
- "Thank you Kylie, I love my Palm Tree Classic, cushion cover it's gorgeous...."
- "Um Wow, I love it..."
- "Beautiful quality and perfect print..."
- "I think your cushions are beautiful..."
- "Quality is A+..."
- "stunning cushion covers..."
- "love those cushions Kylie.."
- "AMAZING cushies.. SOS delivery, thank you..."
- "chic selection of nautical, tropical and coastal perfect for Aussie Living..."
- "best delivery sitting on my front porch this morning!..."
- "So beautiful and such good quality fabric. I'm thrilled. xxx"
- "love love my new cushion covers, thank you so much Kylie..."
- "so beautiful..."
- "Kylie provides a fantastic quality product and amazing customer service. She goes the extra mile to make customers happy, even though her products really do speak for themselves. I would highly recommend The Coastal Cushion Company, fantastic experience all round."
- "awesome designs..."
- "You're welcome. It is very obvious that customer service is important to you as the service was impeccable. No doubt I'll be a repeat customer."
- "I have never had such amazing customer service like this ever!!! Kylie, you were amazing and I will be your customer for life!!!!!!!!!!"
- "I honestly love every single one of your cushies I see..."
- "love it and am in awe of everything you have going.."
- "Oh I love mermaids..."
- "the quality of your cushions covers is fabulous Kylie.."
- "package arrived today... nice quality and beautiful packaging..."
- "the bracelet was a lovely touch"
- "OH MY GOODNESS!"
- "Thank you Kylie, I love them, very happy"
- "Cushions are in place and looking fabulous - thank you! Have had multiple comments on them already - i'll definitely be back!"
- "I received my new cushion covers and they look fab on my couch! I also noticed on Facebook that you support RizeUp, a charity I recently donated some furniture to. I think it's really great that you help such an important organisation and it's kinda nice to think some of your cushions are also now decorating my old couch, in a home for a family who needed some help."
- "Amazing colours ! Fantastic service , quick + lovely delivery thank you !"
- "Thank you so much, you do a wonderful job"
- "Wonderful service""
- "looking forward to adding your cushion to my summer collection..."
- "loving my new cushion covers.. I couldn't decide which one to get so got both!.."
- "Thanks for the speedy delivery too.."
- "Thank you for very much for my beautiful 2 cushions."
- "They will look sensational in my house."
- "The cushions are gorgeous & I so appreciate every little thing you popped in the parcel too. Such a lovely touch & made me feel very special.
- "I could picture the cushions in both my living rooms so they are perfect."
- "Thanks so much Kylie. Always a pleasure! I love your Instagram account.... beautiful pictures, lovely encouragement."
- "It was such a pleasure to open the packets, everything was done with love from the envelope, to the wrapping to the little note, thank you."
- "No, no thank you :) love the little touches of extra sunshine in your package."
- "Your service is B R I L L I A N T."
- "Free shipping is so good"
- "I just wanted to say thank you for the beautiful package with my cushion covers. The covers are gorgeous and really give my living room a lift! I'm so happy with the quality of the product. The packaging was amazing. You've really got it all together! Best of luck with your business and I will be sure to recommend you on Facebook."
- "Thank you so much!! Absolutely love them, will be ordering more asap :) You are by far the most kind and friendly person I have encountered for some time, it has been an absolute pleasure dealing with you. The parcel was just divine and your little touches were just gorgeous!! You probably hear it all the time, but you really made my day, my entire vibe has shifted since receiving my parcel (it had been one of those days haha) Thank you so very much, you really are a gem."
- "Fast and amazing service, thank you"
- "Kylie, thank you so much! I absolutely love the cushions. I have had trouble finding just the right cushions for our new home. I took a gamble and got them from you online. I am so pleased to say they work perfectly. I will also be able to mix and match the DOUBLE BAY cushion with some of my other cushions for a winter look. Your customer service is outstanding plus all the gorgeous little treats in the parcel was such a lovely surprise."
- "Thanks sooo much for my cushions, I love them!! Your service was exceptional."
- "Your customer service has been wonderful"
- "I love receiving your parcels as they are so delightful to open. And this time there were lots of extra surprises. Thank you so much for the sailing ship cushion!"
- "Just wanted to let you know that my 5 jungle cushions arrived safe and sound and incredibly fast!!. They are absolutely gorgeous and I can't wait to get some fillers for them and get set up. I finally found the perfect ones, can't thank you enough. Great stuff and great service - you're a star!" Sophie, London.
- "You're right - they look beautiful together. I love them all!! They are such stunning designs and the quality is gorgeous.Do you have a testimonials section or something? I would love to write you a glowing review :)The packaging is super gorg too. All round, I am one happy customer :)Thank you so much again. I will 100% be buying more off you (pressies for friends....and for me of course ;)"
- "Hi Kylie, your service is better than most bricks and mortar stores! In less time than it would take to find a sales assistant in a department store these days, you had responded to my initial email and had my purchase ready to go and 24 hours later your parcel at my door beautifully packaged. That is the kind of service most shops can't even dream of these days.. thank you best wishes, Kate"
5 STAR REVIEWS ON FACEBOOK:
"Lovely work...beautiful! Your service is so important to us all!"
"I absolutely love these cushions. The quality is amazing and they stand up to rough treatment by my humans and pets. Kylie is wonderful to deal with. I can't recommend her enough!!
"Our Coastal Cushion Company experience was perfect. Great quality products. Superb friendly service! Highly recommended! I've had some pretty bad experiences with online retailers lately. It's a pleasure to be able to give a positive review.
"Beautiful cushions of exceptional quality. All unique designs and delivered promptly with cheerful and personal service."
"All I can say is.... In all my years I have never dealt with someone with such amazing customer service! I could go on and on about Kylie. But if you're after some truly stunning cushions just check out her website!"
"Very good service - was very impressed - even better than I imagined! Thank you Kylie."
"It is always a pleasure receiving my beautiful cushions from Kylie at The Coastal Cushion Company. Excellent quality, brilliant service and communication! Highly recommended!!! A+++++
"I can say the same. Super service, great price, best quality and awesome designs. She sent us the cushions to Switzerland and we love them so much. Thank you for your great service."
"Kylie was a pleasure to deal with, true customer service! I ordered the cushions lunchtime Tuesday and they arrived before 10am Wednesday! And the cushions are such beautiful quality too!"
"This online store is amaaaaazing! I struggled to find cushions to suit my Hamptons decor at a reasonable price and good quality. Kylie's product is excellent quality and the packaging is gorgeous. It's like receiving a gift in the mail! She even sent express as I needed them in a hurry. I will definitely be back for more :)."
"Where do I start, Kylie is an absolute pleasure to deal with. I approached Kylie with a photo of my lounge area, not knowing what I wanted nor how many cushions I would need. Kylie came back with a host of ideas, her eye for detail, prompt communication and presentation of product is second to none. I was absolutely delighted to unwrap my beautifully wrapped cushions with personalised note and other goodies today (it felt like Christmas) and I can't wait to purchase with Kylie again."
"Love love love these !"
"From the quality to the personal touches, The Coastal Cushion Company is incredible. Beyond fast processing and delivery times, dealing with Kylie may be the the easiest purchase you will ever make. There is not a simple negative thing to say. Her cushions are absolutely beautiful and the breadth of her offering is extensive. Sure to be a returning customer, thank you a hundred times."
"I love the amazing styles and extremely high quality of cushions that Kylie offers. The compliments I receive for my lounge cushions are endless. I've got them on the lounge, the bed and on my office chair. Love them so much! The before, after service, delivery and packaging is always exceptional also!."
"Amazing colours! Fantastic service, quick and lovely delivery, thank you!
"Love my new cushions! Beautiful fabrics and prints delivered in 2 days! Thank you so much!
"Love my new cushions - the fabric is great quality and beautifully made. Very cute packaging too!
"I have never had such amazing customer service like this ever! Kylie you were amazing and I will be your customer for life!"
"Kylie from The Coastal Cushion Company does phenomenal work and provides the best customer service I think I have ever experienced. I'll admit I was a little nervous about ordering these covers from halfway around the world, but they arrived here (USA) fast. Her ordering process was so easy and she monitored and tracked the package the entire way... so I had absolutely nothing to worry about!"
Pamela T. USA
"The best online service I've ever experienced. Such a wonderful range of cushion covers."
"Absolutely amazing cushions and service, will definitely be making more orders in the future."
"I would like to say a BIG thank you for your fabulous service and beautiful cushion I received the other day. I was so delighted to unwrap my parcel to discover a handwritten note and a wonderful gift inside and also how the cushion was wrapped in tissue paper. What great service and cute touches you had added and not only that, you informed me when you sent the cushion. The cushion was exactly as the picture and great quality.
I have recommended you to friends and will be a repeat customer. Thank you for making my internet purchase such a great experience.
A happy customer."
" I received my first order today and I was not disappointed. Absolutely love them. The quality of the fabric exceptional, the service and the time (one day) to delivery and several updates throughout the day as to how far away the parcel was. Even the packaging blew me away. Highly recommend these cushion covers. My first of many orders to come. Thank you so much Kylie x"
"My son and I absolutely love our cushions. The best customer service I have ever received. Kylie went above and beyond for us. My son loved the little confetti and fish stickers too. Thank you so much. xo"
"What can I say Kylie... THE BEST customer service. I am a very happy repeat customer and as always my order arrived so quickly and with the very personal "Kylie touch". Love, love, love your cushion covers. Keep up the great work. Your business is a credit to you."
"Wonderful service, beautiful quality cushions, 6 stars from me!"
""I want you to know how much I appreciate the excellent service you provided me. Your attention to detail and great communication skills made this experience even better than I expected. Thank you so much Kylie. I'm in love with my cushions, thank you!"
Nicole R. USA
"Highly recommend these cushions! Truly beautiful designs and Kylie was truly amazing to deal with and updated me on the delivery details."
"The cushion covers just arrived. OMG they are just too gorgeous! First thing I did was to unpack and put them on my inserts. I loved the extra special love you put into your parcel; little surprises everywhere from the satchel, the handwritten note, the beautiful wrapping of each cushion cover, the smell plus more and then my necklace gift which is perfect too! I cannot thank you enough Kylie. Your service is impeccable. I am so glad I found you. I wish you every success in the future and your website will be the first place I look and refer friends and family to when looking to update decor. Thanks again."
"Kylie is such a joy and her cushion range is just gorgeous! Her customer service and professionalism are exceptional. I placed an international order with Kylie at the height of her sale and my order was on the doorstep within 4 days (which included a weekend!) The covers were wrapped beautifully and I couldn't be happier. I will certainly be back! Thanks Kylie!"
Aly D. New Zealand
"Beautiful quality linen cushion covers. Would highly recommend to anyone. Thank you Kylie, I love them!"